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Zero Forex Markup Current Account

Maximise your savings and boost profitability with our Zero Forex Markup current accounts

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bulk-payments

Make more than one online payment in just a few clicks with IDFC FIRST Bank Bulk Payments

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Hello Cashback Credit Card

Cashback for everyone, for every spend that matters

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WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Image

Track Requests

Right Arrow

View & track all your past and active service requests.

Image

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

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Help Center

Right Arrow

Support topics, FAQs and more

QR code for IDFC app download

Download our app

Get instant help for all your queries in one place

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Executive Summary: About the Bank

  1. Vision: To build a world-class Bank in India, founded with principles of Ethical, Digital, and Social Good Banking. 
  2. Scale & Scope: We are one of India's fast-growing private sector banks, growing at ~20%. As of March 31, 2026, the Bank serves 38 million customers, with customer deposits of US$ 32,218 Bn and loans & advances of US$ 31,759 Bn. We operate through 1,147 branches and a highly rated digital platform. As a universal bank, we offer a comprehensive suite of products and services across Retail, MSME, Rural, Startups, Corporate Banking, Cash Management, Credit Cards, Wealth Management, Government Banking, Trade Finance, Treasury and Working Capital solutions.
  3. Experience: We build our UI, UX, and tech stack as required for a new age digital bank. Our mobile banking is rated 4.9 on Google Play Store with 20 million downloads and 1.1 million reviews. The bank's app is rated #2 in the world by renowned FORRESTER mobile experience rankings.
  4. Pull products: In every product we launch, we create “pull” products that customers actively seek out. For example, on savings accounts, we offer monthly interest credit and attractive interest rates; in credit cards we offer zero joining and annual fees without minimum spend conditions, we facilitate redemption of reward points on any online site and not linked to catalogues, and so on.
  5. Ethical Banking: We do right even when customers are not watching. We simplify all descriptions, calculations, and legal jargon to avoid confusing customers. We avoid dark patterns.
  6. Digital Banking: Our tech stack is built on cloud-native, API-led, microservices architecture, supported with data, analytics, AI, and fine aesthetics. It delivers high-quality service through all channels including mobile, internet banking, call centres, and branches.
  7. Social Good: Our business model is naturally aligned for the larger social good. We have lent to over 3.6 million women entrepreneurs, 7.5 million consumer durable, 2.5 lakh electric 2W and 3W vehicles, 2.7 lakh WASH (water, sanitation, and hygiene) loans, 2 million cattle loans, and 300,000+ SMEs. Our ESG scores are high and improving.
  8. Governance: We adhere to regulatory guidelines in letter and spirit and actively work with regulators to make things better. We take pride in maintaining highest levels of corporate governance.
  9. Shareholders: We are building a well-diversified universal banking portfolio designed to deliver consistent ROE of 16%+ at scale. 
  10. Employees: IDFC FIRST Bank is designed to be a happy place to work, with enormous growth opportunities, and a culture of meritocracy. Compensation is healthy, and employees experience the pride and excitement of creating a world-class Bank in India.


V Vaidyanathan
MD & CEO